Ruby Swift planned to fly home to Cleveland, Ohio, from Arizona airport, along with his newborn daughter after receiving sole custody of the baby. He contacted Frontier in advance, which was going to buy a ticket to clarify what would be required for the flight with such a small child.
They asked to take a birth certificate and a paper from the hospital that the child is allowed to fly. As swift told reporters, he issued documents and went to the airport. When they reached the exit to the aircraft, the young father was surprised to learn that he will not be allowed to Board with the child.